TERMS & CONDITIONS
We, I, and Our refers to Anon Design. You, Your and the Customer refers to the person whose name appears first on the order form or the name/names on any cheque sent with an order or the name on the credit card used.
QUOTATION AND ACCEPTANCE
A contract shall be made when the Customer accepts in writing within the stated validity period a quotation or other form of offer issued by Anon Design. Telephone orders shall be deemed accepted only when Anon Design issues a written acceptance. Anon Design reserves the right to subcontract its obligations under the Contract. The Customer shall be responsible for ensuring the accuracy of the order and for giving Anon Design any necessary information within a sufficient time to enable Anon Design to perform the contract in accordance with its terms.
The Price shall be that contained in Anon Design’s quotation or agreed in writing between Anon Design and the Customer.
SCHEDULE & DELIVERY
The schedule will remain valid providing feedback & communications is well received within the timeline, any delay in response by the client will cause a rearrangement of the agreed schedule. No work will be carried out until we receive your written requirements & amendments. If the schedule is not adhered to please be aware this may cause a clash in scheduling with other previously booked clients which is beyond our control and may cause a delay in your project.
Delivery dates quoted represent Anon Design’s best estimate only and are given in good faith, time not being of the essence. Orders will remain valid and binding notwithstanding delay in delivery. Anon Design will not be liable for any delay in delivery, failure to deliver, consequential or other loss due to any cause beyond Anon Design’s reasonable control. Delivery will be effected to the place specified in the order and may be delayed if the Customer fails to provide sufficient information to make the delivery possible.
Order times will vary. Most invite orders are completed within 6 – 8 weeks. If a quicker turnaround is required the Customer must contact Anon Design before ordering – Anon Design may be able to complete an order within 4 weeks if necessary. Order times stated by Anon Design refer to printing completion times and not to delivery times.
Unless otherwise agreed accounts are due for payment upon receipt of the invoice, work will not be undertaken until a non refundable deposit payment has been received, and work will not be printed until a final invoice has been settled.
Carriage will be by transport of Anon Design’s choice. If the Customer requests special delivery arrangements they will be charged for. International postage will be subject to a charge, dependant on the size and weight of the order.
QUALITY OF PRINTED PRODUCTS
Colours and/or materials may differ slightly, the quality of the images online is not comparable with the true products. We advise Customers to request a sample before ordering printed goods. Samples sent may not reflect on the quality of your finished goods as card stock and printing methods may vary between batches. Card dimensions given are approximate and there may be some variation between batches of cards.
Because of the printing method, goods produced at a later date may not match exactly. This applies with all batch printing and is not a compromise of quality for which Anon Design can be held responsible. We use print suppliers who are based in the UK and we only print on the highest quality paper stocks. Our printer utilises digital print; as such there can be a degree of movement in the printing process; up to 1/16-inch and up to 1/32-inch tolerances are quite standard in digital printing. There can also be differences in the final colour between paper stocks, printer types and different batches of print.
For personalised orders Anon Design will produce digital proof copies of all inserts required as standard. Printed copies can be arranged but may be subject to a fee depending on the printing methods involved.
The checking of the proofs, samples and order form is the sole responsibility of the Customer. Anon Design requires written confirmation either by letter or e-mail that the proof, sample or order form is correct or that amendments are required. Anon Design will not commence printing until the Customer confirms approval. Please note that e-mail confirmations will be dated and filed. Changes made after confirmation of approval are liable to a charge.
AMENDMENTS OR CANCELLATIONS
Any amendments that the Customer requires after work has commenced will result in an additional charge at Anon Design’s discretion.
Any errors on the part of Anon Design will be rectified at Anon Design’s cost. Anon Design may require that any printed work in question be returned together with a written record of any faults. Postage will be reimbursed to the Customer only where the fault lies with Anon Design. Prints may be replaced or rectified at Anon Design’s discretion.
Your order is printed and assembled to order therefore we are unable to provide refunds for unwanted designs nor can we accept cancellations once printing has commenced. There will be a charge if your order is cancelled before printing but after proofs have been compiled. This charge is variable depending upon the complexity of the order and time spent but will not be less than £50.00. We strongly advise you to request a sample of your preferred design prior to ordering to avoid possible disappointment.
We include up to 3 revisions of customised and bespoke work. Any further revisions will incur a fee of £30 per revision. If a substantial design change is required we will send you an amended quote for the new work and invoice you for the work already carried out.
Anon Design is confident you will be happy with its products, however in the event that you are not, please ensure Anon Design receives any complaint you may have within seven days of receipt of goods. Please note Anon Design can only exchange faulty goods after they have been received back in full.
Anon Design recommends that the Customer checks the condition of the consignment before signing to confirm that the goods were received in good order. If such confirmation has been signed, Anon Design will not be held responsible for any problems with the goods. Missing goods must also be reported to Anon Design within seven days.
All designs and products are copyright © Anon Design and any unauthorised use or reproduction is strictly forbidden and may result in legal action.
Anon Design reserves the right to amend, add or delete any detail, information, price and condition as shown online without prior notice.
Although rare it is possible that we may substitute materials when producing our stationery for similar without prior notice.